BrodTicket - Best HelpDesk Ticketing & Task Management Software

All-in-One Ticketing and Task Management Made Simple.

Looking for the best ticketing and task management software to handle customer queries, internal support, or service requests?

BrodTicket is a feature-rich, robust, cloud-based customer support and service request management system built to empower your business with faster response times, improved team productivity, and happier clients — all from a single dashboard.

Simplify support, manage tickets, assign tasks, track tasks, and deliver faster resolutions with BrodTicket — the all-in-one helpdesk solution built for IT, real estate, facility management, and customer service teams.

Intelligent Ticketing - Features That Make A Difference

Simplify how your business captures, assigns, and resolves support tickets.

Track every request, assign responsibilities, and monitor resolution progress using our intuitive and scalable ticketing system. Prioritize urgent issues, set response rules, and automate repetitive actions—all from a centralized dashboard.

Raise & Manage Tickets

Create, edit and search tickets by Project, Unit, Category & Priority with access control.

Multiple Tasks in One Ticket

Tickets can hold multiple tasks and are only closed after all are completed.

Categorization & Prioritization

Differentiate internal vs external tickets and prioritize by urgency.

SLA Management

Define response and resolution time based on ticket priority or category.

Multi-level Escalation Rules

Set up escalation workflows (e.g., if not resolved in 4 hours → escalate to Team Lead; 6 hours → escalate to Manager)

Role-Based Escalation Paths

Escalate tickets based on roles (e.g., L1 to L2 to L3 support tiers).

Assign & Reassign

Reassign tickets as needed based on progress and challenges.

Track Ticket History

See full ticket logs with notes and attachments to analyze support flow.

File Management

Organize all documents and notes per task efficiently within the ticket.

Internal & External Collaboration

Let vendors and external agents raise/manage tickets securely.

Follow/Unfollow Tickets

Track ticket progress with resource assignment & notifications.

Why BrodTicket Outperforms Other Helpdesk Tools

More Than a Helpdesk — A Complete Solution.

Mobile Access

Support your team anytime, anywhere—right from your phone.

Scalable ticketing system

Perfect for small teams and large enterprises, with the flexibility to grow as your business expands.

Customizable task management tool

Modify ticket types, fields, SLAs, and automation rules

CRM-integrated helpdesk software

Seamlessly connect with your existing business systems

Trusted Across Industries – Built for Your Business

One ticketing system. Infinite use cases.

BrodTicket is an industry-specific ticketing system designed to fit the unique workflows of any business sector. Whether you're managing property-related queries in real estate, tracking internal IT tasks, or handling customer support in retail, Brod adapts to your needs with ease.

For real estate firms, it serves as a powerful helpdesk software — organizing buyer queries, project issues, and post-sales requests in one place.
For IT teams, it functions as a smart IT task tracker, streamlining bug reports, internal service requests, and maintenance tasks.
For logistics, education, manufacturing, and more, Brod helps you centralize requests, improve team accountability, and ensure faster resolution.

No matter your industry, BrodTicket delivers efficiency, flexibility, and total control over your ticket and task management.

Smart Ticket Management